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Should you decide to
return our product because you are not satisfied is permitted for a
full refund of the original product price, exchange or a full
credit. Since we offer free shipping and handling plus
insurance on your purchase. Whatever the S&H plus Insurance
cost will be deducted from your refund. Refund must be mailed
to the customer not later than 15 days. All item must be
returned to Discounted Guitars with its own original packaging,
tags, warranty cards, original receipt and in good condition.
Failing to do this requirements, the item will be marked as damage.
All damage product is considered sold to the buyer. Call us
direct at 260-418-6079 before returning an item for further
instruction.
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Full Refund
- A full refund will be issued to the buyer not
later than 15 days.
In order to get a full refund you must meet our
requirements: The product
must be in
brand-new condition, showing no signs of wear and tear
or use such as belt-buckle or pick marks, scratches,
scuffs, dings, punctures or scrapes on the instrument or
collateral materials. All purchases through a
credit card will be refunded back to your account.
Purchases that are paid by money order, personal
check/cheque or cashiers check/cheque will only be
refunded to its original purchaser only.
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Full Credit
- A full credit will be issued to the buyer if he
meets our full refund policy above. Full credit
can only be used towards other purchases or same product
and it must be used within 60 days. Your full
credit cannot be applied to out of stock items or
discontinued product.
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Defective
Product - In the case of defective product the buyer
must contact us direct at 260-418-6079 within 10
days of the purchase date. The product
must be in
brand-new condition, showing no signs of wear and tear
or use such as belt-buckle or pick marks, scratches,
scuffs, dings, punctures or scrapes on the instrument or
collateral materials. We will inspect the product
before we will issue a full refund. All product
coming from Discounted Guitars are all inspected for
quality before shipping to the buyer. Defective
product is covered by the manufacturer's warranty and
terms.
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Exchange - If you are not satisfied with our
product. You may exchange it at anytime as long as
the product is in brand-new condition, showing no signs
of wear and tear or use such as belt-buckle or pick
marks, scratches, scuffs, dings, punctures or scrapes on
the instrument or collateral materials. All item
must be returned to Discounted Guitars with its own
original packaging, tags, warranty cards, and the
original receipt. The exchange must be made within 10
days of your purchase date and subject to availability.
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RETURNING
AN ITEM - IT MUST BE INSURED BY THE BUYER.
INSURANCE MUST NOT BE LESS THAN THE FULL PRICE OF THE
ITEM. IF THE ITEM IS RETURN WITHOUT INSURANCE AND IT IS
DAMAGE DURING SHIPPING. IT WILL BE THE BUYERS
RESPONSIBILITY.
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